I was wondering why did the hospital suddenly unceremoniously send me an SMS to postpone my follow-up in the eye clinic from October to November, they never gave me a reason why. Nor did they even bother to call to check if the patient, i.e. me, is alright. Such is the service we get.

I just found out the reason today. Turns out that government restructured hospitals in Singapore usually have to do a customer survey and such surveys are often conducted in October, since I ever complained about the poor service of this eye clinic in the National University Hospital, it is therefore more prudent for them to try to make sure I am not there to affect their survey results, so that people will mistakenly think they offer good customer service when they don’t.

This clinic is very poor at managing patients, you have to wait hours to see the doctors. My first day there was horrible. The technician was not in a good mood, he never bothered to check that the machine worked properly before the nurses injected the dye into me. And the nurse who did the injection did not know how to do it probably, she jabbed me three, four times and caused my skin to bruise in several places.

Nonetheless they never apologised for the poor service they rendered. If not for the subsidies I receive, I will never want to go back to this clinic. And one time, the doctor yelled at me when I refused to repeat the test.

Who the hell did these doctors think they are? I am the patient, I am the one who have to pay for all these expensive tests, the doctor is not paying for me, he has no right to shout at me. He just wanted me to do the test for his research and follow up. What a idiot, he expected me to pay money for his benefit, he totally disregarded the well being of the patient or his primary duty as a doctor.

Anyway, I hope this dumb doctor and the nurse with very poor skills are no longer there.